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Remote Support

When necessary, a member of our ProfitFab support may ask to remotely connect to your computer to better troubleshoot and resolve problems you may be having with your ProfitFab software.

  • Click the “Start Support Session” button to download the remote support application.
  • Open the file and accept any security prompts allowing the program to run.
  • Give the support staff the “Client ID”.
  • Click “Accept” after our support staff connects, giving access to the resources listed.
When instructed by our support staff, click the green “Start Support Session” button below, to begin.

Start Support Session

A small application will be downloaded to your computer.
This application will be automatically removed at the end of the support session.


Having trouble running the support tool? Visit FixMe.IT for additional help downloading and running the support tool or try the alternate link.